Sector Spotlight

New support package will allow clients to get home sooner

Here’s more information about how it’ll work.





The new Initial Support Package (ISP) service allows district health boards (DHBs) to refer clients directly to providers – there’s no need to wait for ACC to make decisions. The great news for our clients is that it’ll allow them to get home sooner, with the support they need.

The service is part of our Home and Community Support Services contract and will be available to clients whose needs aren’t complex and who only require up to 10 hours of home help over a fortnight.

We had excellent results when the service was piloted in Counties Manukau and Bay of Plenty during October 2012. Most importantly, the direct referral process was successful. There were some minor opportunities for improvement, which we’ve taken on board and are working on.

There were 33 ACC clients involved in the trial. Of those clients, 13 were able to go home from hospital immediately, with home help already confirmed. Another 13 clients had their stays in hospital reduced, with home help confirmed much more quickly than before.

Now we’re rolling it out across the country

DHBs are beginning to roll out the ISP across the country. It should be part of daily practice in all areas by 31 March 2013.

If you’d like more information about the ISP, please contact Nic Johnson on 04-816-6426.

March 2013 Newsletter

Published 12/03/2013

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