Sector Spotlight

New return-to-work services now available nationwide

New return-to-work services, offered in northern North Island regions last October, are now available to GPs throughout the country.

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Launched in remaining regions on 25 February, the services are designed to support GPs to help their patients return safely and quickly to work and their normal lives after their injuries. The services focus on building practitioners’ skills in work fitness certification, making it easier to contact us for expert advice on patient return-to-work issues, and providing access to return-to-work services.

This new suite of services is made up of:

Your Call Support Service, which enables you to access expert, professional advice from ACC staff either by calling 0508 ACCRTW (0508 222 789) or by request through the new eACC18 medical certificate.

Clinical Review of Fitness for Work Service, which offers personal support and guidance from a doctor with occupational medicine experience to help practitioners manage complex clinical return-to-work situations.

The General Practice Support Service, which provides support by making CME qualifying education and training in contemporary work fitness certification available through selected PHOs.

The eACC18 medical certificate has been modified to enable better communication about patients’ needs; ACC has also facilitated easy contact and service referrals, either through the click of the mouse (on the eACC18) or by telephone. Our experience since launching in northern regions last year has been very positive, with GPs increasingly opting for services and assistance via the eACC18.

The services were developed in collaboration with the sector and represent a very positive partnership between ACC, PHOs and GPs. They also complement the existing Stay at Work vocational rehabilitation service, which offers assistance with your patients’ integration into their workplaces.

You’ll find more information in the information pack recently sent to you and in frequently asked questions available on our website – www.acc.co.nz. You’ll find them by typing “work online with ACC” into the search box and clicking on the link titled “Online eACC18 medical certificate”.

Tell us what you think

We’d love to hear your views on these services. Practitioners in the northern North Island have been sent a survey seeking their feedback on their experiences so far – we would greatly appreciate their response. We’ll follow up with a similar feedback process for the remainder of the country once practitioners have had the opportunity to use the new return-to-work support services.

Meanwhile, good luck with the new services, we hope that both you and your patients benefit from their introduction.

March 2013 Newsletter

Published 12/03/2013

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