Sector Spotlight

Improving services for mental injury clients

Following many months of planning, ACC kicked off a series of road-shows last month seeking input from providers into the redesign of mental injury services. Find out more about how we’re tracking, what’s planned for the New Year and how you can get involved.





In the past few weeks we’ve been travelling up and down the country consulting with providers on the redesign of mental injury services. The redesign, known as the Mental Injury Project, will be delivered through an 18-month programme of work involving sensitive claims, mental injuries arising from physical injuries and work-related mental injuries.

The focus of the redesign is on delivering the best possible outcomes for clients by:

  • improving the consistency of services we deliver
  • establishing a more collaborative and co-ordinated approach amongst professionals working with mental injury clients.

We’re currently in the Design Phase (Phase II) of the project where, in addition to engaging with providers, we’ll be working with clients to better understand their needs when accessing mental injury services. The plan is to implement the strategy fully by March 2014 following the roadmap below.

The feedback we’ve received from the road-shows has been very positive. Nearly two-thirds of participants so far have expressed support for the project.

If you’d like to get involved or stay informed, we’d love to hear from you. If you’re interested in participating, please email the Specialised Treatment team to add your contact information to our database.

If you’re a provider of these services, we also encourage you to register with GETS. The tender watch category for these services will be 931 – Human Health Services.

Published 19/12/2012

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